recently visited a restaurant that we love for its
consistency and price point for good food. My husband
and I have been dining there for more than 10 years.
We visit regularly because we are a good fit for
them and them for us.
the years, one of the only things that
bugged us was that they served cold drinks, such
as iced tea or water, in small glasses. These
16 ounce tumblers, when filled with ice, hold
very little liquid. This caused several things
to happen: 1. the wait staff had to make multiple
trips to the table to refill our glasses, 2. we would stay longer than intended sometimes due to waiting
for our glasses to be filled so we could wet our
palette, 3. when we would get our iced tea just
where we wanted it (with lemon and sweetener),
the wait staff would fill ‘er back up in an attempt
to save steps.
seems like such a simple thing, yet my husband
and I, on occasion, would speculate as to how
much those glasses were costing the company. It
all adds up. The extended stay of guests, the
wait staff running back and forth repeatedly –
sometimes at the cost of not properly attending
to other guests, longer waits for guests waiting
on tables, even increased usage of sweeteners
(due to the number of refills, we routinely used
more than we would have otherwise).
all of this, imagine our surprise when we found
the restaurant moved to a larger-sized tumbler.
This one was great. I think we had one refill
each and used only one packet each of sweetener.
The service was good, as usual, and we noticed
that the wait staff seemed more attentive overall.
is often the “little things” that add up over
time. Here are areas within virtually every business
that can hamper productivity, dampen profits and
put a lag on morale.
too many hands. How many people does it
really take to place an order? Look at your
systems to see if it would be beneficial to
reduce the number of people needed to perform
don’t have all the information needed. When
employees can’t remember the particulars, they
often go seeking answers to their questions.
This takes the employee’s time, the person’s
time for answering the question and, sometimes,
the customer’s time. Most businesses can benefit
from documenting information in a common place,
such as a notebook with guidelines, procedures,
etc. This also provides a map for new employees
to quickly learn the lay of the land.
rules. Clutter around the office or business
is one thing, but another is having a workspace
that is unorganized. Supplies that are out of
place, forms that are mixed in with other papers
– all mean extra steps and more effort to achieve
one task. It takes only minutes each day to
keep workplaces in tip-top shape for doing business.
and starting woes. It takes more time to
perform a job when a person is interrupted and
must begin again. While some people welcome
interruptions throughout the day, this can wreak
havoc on personal productivity. Eliminate unnecessary
interruptions by breaking down job functions
so time can be maximized, removing interrupters
such as a candy bowl at a person’s desk (put
the bowl in a common place for all to enjoy,
but that doesn’t invite impromptu conversations
throughout the day) and save time away from
your desk or station by combining trips (restroom
break with a trip to the supply cabinet, for
example). Don’t forget to set a specific
time each day to check e-mail, too!
a break. Taking a true break from the workplace
will deliver you back to the office or company
in top mental performance. Working through lunch
at your desk, while it may seem productive,
actually lessens your productivity throughout
the afternoon. Take a break – even if it is
only to walk outside for 10 minutes – to improve
concentration and achieve peak performance.
all adds up. Improved productivity throughout
the days, weeks and months will yield a performance-driven
year. For more ideas on how to achieve your company’s
best, give us a call today.